Free guide

Review request texts that actually get replies.

Word-for-word texts for every situation — right after the job, the gentle nudge, the second ask — ready to tap and send.

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What's insideFree
  1. 01Tap-to-copy templates for every kind of ask
  2. 02The timing that gets replies — and when to stop
  3. 03A print version for the truck

Before you send anything

First, one 5-minute setup step: get your review link.

The texts only work if the customer can leave the review in two taps. That means sending them a direct link — not “look us up on Google.” Do this once, from your phone:

  1. 01Open Google Maps and search your own business name.
  2. 02Tap your business listing, then tap Reviews.
  3. 03Tap the Share icon (or “Get more reviews” if you manage the profile) and copy the link.
  4. 04Paste that link somewhere you can grab it fast — a note on your phone, or saved as a text shortcut.

That link is your [review link] in every text below. Set it up once and you're done forever.

(If you can't find it: google “Google review link generator,” or open business.google.com — the “Ask for reviews” button gives you the same short link.)

The scripts

Copy. Paste. Send.

Sixty seconds from the truck, right after the job's done. No email course. No 40-page ebook. Just the words.

Same dayWithin a couple hours of finishing

Text #1 — The Same-Day Ask

Send it: the same day, within a couple hours of finishing. They're still standing next to the work you did. This is the most important one to send. If you only ever send one text, send this one.

Why this wording works

  • It's from a person, not a company. “It's Mike from Reilly Plumbing” gets read. “Reilly Plumbing values your feedback” gets deleted.
  • One ask, one link. No “and follow us on Facebook.” One thing to do, two taps to do it.
  • “Either way, thanks” takes the pressure off. Nobody reviews someone who sounds desperate. You're a pro thanking a customer, not a guy begging for stars.
  • “Anything acts up, call me” reminds them you stand behind the work — which is exactly the mindset you want them in when they're typing a review.
Your text — fill in the bracketsTap-to-copy unlocks below ↓

Hi [first name], it's [your name] from [company]. Thanks for having us out today — glad we could get that [water heater / AC / panel / yard] squared away. If you've got 60 seconds, a quick Google review would mean a lot to a small shop like ours: [review link]

Either way, thanks for the work. Call me anytime if anything acts up.

Worked example — not a real customer

Hi Dana, it's Mike from Reilly Plumbing. Thanks for having us out today — glad we could get that water heater squared away. If you've got 60 seconds, a quick Google review would mean a lot to a small shop like ours: g.page/r/reillyplumbing/review

Either way, thanks for the work. Call me anytime if anything acts up.

Day 3Only if no review yet

Text #2 — The Day-3 Nudge

Send it: 3 days later, only if they haven't left a review yet. Most people who don't review didn't say no — they got busy, the kid had practice, the text scrolled away. One friendly nudge is normal. Two is pushy. This is the only nudge.

Why this wording works

  • “In case it got buried” gives them a graceful out. You're not accusing them of ignoring you — you're blaming their phone. Everyone's phone is a mess. Everyone gets it.
  • “Hope it's treating you right” does double duty: it's a real check-in, and if something IS wrong, they'll tell you now — by text — instead of in a 2-star review.
  • “No pressure” only works when you mean it. This is the last ask. Say it and stick to it.
Your text — fill in the bracketsTap-to-copy unlocks below ↓

Hi [first name], [your name] from [company] again. Hope the [new water heater / AC / whatever you fixed] is treating you right. No pressure at all — just wanted to leave this here in case the review link got buried: [review link]

Takes about a minute. Thanks either way!

Day 7About a week out

Text #3 — The Day-7 Thank-You / Last Touch

Send it: about a week out. This one isn't really about the review anymore — it's about being the number they call next time. If a review comes out of it, that's gravy.

Why this wording works

  • No review link. You already asked twice. A third ask starts costing you goodwill. Dropping it is what keeps the first two asks feeling friendly instead of like a campaign.
  • “You've got my number” plants you as their guy. That's worth more than the review.
  • The neighbor line is the quietest, oldest, best advertising there is — and it costs one sentence.

(Some people will actually go leave the review after this one, because you stopped asking. People are funny like that. Don't count on it — but don't be surprised.)

Your text — fill in the bracketsTap-to-copy unlocks below ↓

Hi [first name], [your name] from [company] — just closing the loop. If anything with the [job] ever needs a look, you've got my number, day or night. Appreciate you going with a local outfit.

And if you know a neighbor who needs [plumbing / electric / a mow crew / pest control], I'd be grateful for the word. Take care!

⚠ Job felt offSame day · no review link

The Bonus Text — When You Sense the Job Went Sideways

You know the feeling. The customer got quiet at the end. Arms crossed. “Fine, thanks.” Something's off, and if you do nothing, the next place they say it out loud might be Google — in public, forever.

Send this instead of Text #1. Same day. Do NOT send a review link to an unhappy customer.

Why this wording works

  • You asked first. An unhappy customer with nowhere to vent goes to Google. An unhappy customer whose contractor texted first vents at you — which is exactly where you want it, because you can fix it.
  • “Tell me straight” is supply-counter honest. It invites the complaint instead of dancing around it.
  • “Before I call it done” signals the job isn't over until they're happy — that alone defuses a lot of these.
Your text — fill in the bracketsTap-to-copy unlocks below ↓

Hi [first name], it's [your name] from [company]. Wanted to check in — I want to make sure you're 100% happy with the [job] before I call it done. If anything's not right, tell me straight and I'll make it right. That's how we do it.

If they come back with a problem: fix it, then wait a few days, THEN send Text #1. A fixed problem often turns into your best review, because now they've got a story: “Something was off, I texted him, he came back the next morning.” That's the review that makes the next customer pick up the phone.

The toolkit

Print this for the truck.

The whole playbook on one sheet — for the visor or the clipboard.

Every word on this page stays free to read. Unlocking adds the tap-to-copy buttons on each text above and this print-ready one-pager — that's it.

Locked — free to open

Unlock the full toolkit.

Drop your email and the tap-to-copy pack, the tally card, and the print version unlock right here — no redirect, no PDF hunt.

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What this adds up to

Reviews are a big part of showing up when somebody in your town googles “[your trade] near me.” The other part is where you show up — and that changes block by block. You might own your side of town and be invisible two miles over, and you'd never know from your own phone.

And if typing three texts per job gets old: ServicePro sends these for you automatically — 5-star reviews get a thank-you, anything less gets routed to your phone with a reply already drafted. The free plan covers your first 5 asks a month, no card.

So, where do you actually rank?

One free scan shows exactly where your business stands on Google across your service area — and which competitors are ahead of you.

See where I rank →
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